We use UPS 3-Day Select for all of our framed pieces. USPS or UPS Ground is used for individual or matted prints.
We take every precaution and make every effort to insure that your order is received undamaged.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable
package to us, we issue a full refund (including shipping charges).
We are unable to re-ship orders that are returned to us as undeliverable.
Note: If you've had problems in the past with package shipments, please call us to specify a certain
carrier to use, and we will try our best to accomodate your special request.
Our Guarantee & Return Policy
For orders placed online, we offer a 60-day, no questions asked, money back guarantee. If you are not completely satisfied within 60 days of the return invoice date, please call us
immediately to receive a return authorization number. Ship the item back undamaged using the original shipping carton by the
date provided on your invoice using a carrier of your choice.
You will then be refunded the original purchase price; however, the return shipping will not be refunded.
Note: If you return the work to us without a return authorization number, you will not be refunded.
If you receive your print and the frame or glass (if applicable) is broken or damaged, promptly call
us and we will authorize a return by giving you a return authorization number. Please ship or return the item to us using the return address on your
invoice. We will then ship a new item back to you and refund the shipping charges.